// this is the faq answers (with html markup) var answers=new Array() answers['wisma']='We have worked hard to find the best possible international shipping methods! Our goal has always been to make it easy for people outside of the USA to order from us. We get many e-mails from customers who appreciate our fast and reliable international shipping.

Shipping Methods:

We have experience shipping hundreds or thousands of packages to almost every country in the world! We have found the best possible shipping methods for you.

The two options on our site enable you to pick whether the local mail service or a courier service is best for you. Packages sent through the mail service will be delivered by your local post office. Packages sent by a courier service will be sent by Federal Express.

In your shopping cart, you can choose one of the following:

    International Express Courier (2 - 5 Days): This is the most popular option by far. We will ship your package by Federal Express. Most likely you will receive your shipment within 2 - 5 business days. Your tracking number will be sent to you via e-mail and it will be available in our order status system. You will have access to all of the information regarding the status of your package including detailed tracking and transit updates. The tracking information will also inform you of up to date information regarding customs clearance and delays.

    International Postal Service (7 - 14 Days): This service is very popular for our smaller, lighter packages. These shipments are delivered by your local post office and will take about 7 to 14 days to arrive. This method is also reliable. If you prefer to have your package delivered by your local mail service, this is the option for you. Tracking numbers are NOT available to customers for most packages that are shipped with this shipping method.

Delays are rare but will depend on the customs agency and rules in your country. Our award winning customer service team will keep track of your shipment and work to make sure you receive your order quickly!'; answers['watis']="We have experience shipping thousands of packages to almost every country in the world! We have found the best possible shipping methods for you!

    International Express Courier 2 - 5 Days starting at $25.99! This is the most popular international shipping option. This shipment method only takes 2 - 5 business days for delivery! The rates for International Express Courier are based on the weight of the package. Depending on what is in your shopping basket, the rate will be different. To find out what the fee will be for your order, simply click ORDER next to the products you want to put in your shopping basket. On that first shopping basket page it will show you the full shipping rates. We don't hide the rates on the last checkout page! Your tracking number will be sent to you via e-mail and it will be available in our order status system. You will have access to all of the information regarding the status of your package including detailed tracking and transit updates. The tracking information will also inform you of up to date information regarding customs clearance.

    International Postal Service 7 - 14 Days starting at $9.99!This service is very popular for our smaller, lighter packages. The rates for International Postal Service are based on the weight of the package. Depending on what is in your shopping basket, the rate will be different. To find out what the fee will be for your order, simply click ORDER next to the products you want to put in your shopping basket.These shipments are delivered by your local post office and will take about 7 to 14 business days to arrive. Tracking numbers will NOT be made available online for most packages that are shipped with this shipping method.

Transit times can also depend on the customs agency and rules in your country. Our award winning customer service team will keep track of your shipment and work to make sure you receive your order quickly!"; answers['wysap']="Almost. We will ship almost any product in our store to any country! We can not possibly keep up with all the laws in every country. It is your responsibility to know what is legal and what is not. We will always ship discreetly for your privacy.

We do have a small list of products that we will not ship to certain countries shown below.

VERY IMPORTANT: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The laws are different in every country and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Small bottles are cheaper to ship than heavy nutrition bars and protein powders.

Any duties or taxes that may apply are your responsibility.

By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.

Products That May Be Illegal

The following is a list of products that we know have problems in some countries. This list is NOT complete and we do not guarantee that any product will make it through to your country, since the laws change frequently.



Canada:

  • NO Nitric Oxide
  • Acetyl-L-Carnitine
  • Androstenedione
  • Testobol, Primobolan and related pro-steroids
  • L-Carnitine
  • DHEA
  • Human Growth Hormone
  • Amino Acids of any kind
  • Products containing Vitamin K
  • Pregnenolone
  • Melatonin
  • 5-HTP
  • Yohimbe Herbe and Yohimbe Extracts
  • STAMINA-Rx


    • DHEA (prohibited for import) in the following countries:

  • England
  • Germany
  • France
  • Australia
  • Austria
  • Denmark
  • Ireland
  • Israel
  • Congo
  • Korea
  • Netherlands
  • Norway
  • Sweden
  • Switzerland
  • South Africa


    • KAVA KAVA (prohibited for import) in the following countries:

  • England
  • Germany
  • Australia
  • Switzerland


    • Melatonin (prohibited for import) in the following countries:

  • England
  • Germany
  • Australia
  • Austria
  • Belgium
  • Iceland


    • 5-HTP (prohibited for import) in the following countries:

  • Germany
  • Austria
  • Australia
  • Italy


    • If you have any questions regarding Wheycheap.com's shipping policies or need more information, please e-mail us at info@wheycheap.com. Thanks!

    Please check out our full information on international shipping in the "SHIPPING - International" section." answers['wcdyn']="Due to the high amount of fraudulent orders, we can no longer ship to these countries without a secured payment:

  • Nigeria
  • Bulgaria
  • Ghana
  • Venezuela
  • Pakistan
  • Yugoslavia
  • Romania
  • Hungary
  • Egypt
  • Chile
  • Thailand
  • Serbia
  • Indonesia
  • Morocco
  • Peru
  • Turkey
  • Macedonia
  • Other Countries At Our Discretion


    • We DO ship to APO addresses no matter where they are!

    We apologize for the inconvenience this may cause you. We really didn't want it to be this way, but we had no choice. We would be put out of business too quickly.

    We WILL ship to any country if a secured payment is made. A secured payment would be a money order in US dollars drawn on a US bank, or a Western Union payment. Check out our Payment Methods section." answers['whitp']="Unfortunately, due to circumstances outside of our control, some international orders get stopped by the customs agency in your country. First of all, please read our full disclaimer:

    DISCLAIMER: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

    The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

    We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.

    Any duties or taxes that may apply are your responsibility.

    By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.

    My Package Was Seized, Now What?

    If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us. If they do, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the products, minus the shipping fees. You can also use this credit towards different products or have the package shipped again. We will help you out!

    If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price. We followed your directions and those directions caused the product to be seized. We apologize for the inconvenience and we hope you will give us a try again with different products.

    We hope you can understand the reasons that we can not refund you for seized products. Our goal is to make every customer happy! We do exactly as the customer tell us to do, like any good company should. Unfortunately, sometimes doing what you want us to do can cause problems if you are not sure of what the laws are in your country." answers['wihtp']="Maybe. Every country is different and it depends on a LOT of different factors. We will tell you that we do everything we can to make sure that you either don't have to pay any fees or at least minimize them. Check the laws in your country to be sure. From our experience, most foreign customers do not pay any fees when they receive the shipment. If you do get charged, they will charge you at the time of delivery. If you refuse the shipment because of these fees, we can refund you for the products when we receive them back, but we can not refund any shipping or return shipping fees. Let us know if we can do anything to help you out by giving us instructions in the COMMENTS section of the order form!

    Learn more about our international shipping methods, rates, restrictions and more in the "Shipping - International" section." answers['witce']="All prices on our site are shown in US dollars. All foreign payments should be made in this currency. If you order by credit card, the credit card company will automatically convert your currency to US dollars and pay the appropriate amount. To view the current exchange rates, click here!" answers['wpmdy']="We have the MOST payment methods out of any bodybuilding site! We have worked hard to make ordering from Wheycheap.com as convenient as possible for you. Here is a list of the payment methods that we accept:

    "; answers['whimc']="If your credit card is declined, our shopping cart will let you know immediately. Once you click submit, the authorization is sent to Authorize.Net, one of the world's largest and most secure real-time credit card processors. If it is approved, you will get an order number and a receipt. If it is declined, you will get a message letting you know so you can try again or contact your credit card company. Your credit card may be denied for one or more of the following reasons:

      Over Your Spending Limit
      Wrong Card Number Entered
      Name On Card Not Correct
      Billing Address Does Not Match What Your Credit Card Company Has On File
      Internet Charges Are Not Authorized For Your Credit Card Account
      Your New Credit Card Has Not Been Activated
      Blocked For Possible Fraud
      Other: Call Your Bank. They Will Have A Record Of The Decline And The Reason

    We do not know the reason for the decline since the credit card company does not tell us. At least 60% of the declines are caused by customers entering in the wrong expiration date or name on card! Try the order again on our site if you know the card is good.

    The information sent to us will be sent to the credit card reporting agency as we are lawfully required to do so just in case this was a fraudulent transaction. This is for your safety and nothing will happen if this was just a normal decline. We do prosecute fraud EVERY time.

    Trying Again: If you fix the problem with your card or if you want to use a different card or payment method, simply try again or come back and re-submit your order. We will process your order again right away!" answers['iysas']='Wheycheap.com and Bodybuilding.com are 100% secure place to do business. In all of our years of business, we have never had any security problems.

    Our Server Security: Our server hardware is housed in a secure underground facility. To gain entry you must pass through a security gate and show your pass and identification. Security cameras and officers monitor this area 24 hours a day, 7 days a week, 365 days a year.

    In addition to our internal security processes, we have 3rd party services that test the site daily. You can click the button below to get our rating and security information from ScanAlert:



    McAfee Secure! Tested Daily!


    Shopping Cart Security: All transactions take place over 100% secure, SSL server. Once you are taken to the payment info page of our shopping cart, you will notice the LOCK or KEY in your browser, indicating that the transaction is being done over a secure server.



    Our Shopping Cart Is 100% Secure!


    Your credit card will be processed by Authorize.Net, the world's largest and most secure real-time credit card processor. We do not store credit card information on web site servers. Within hours your credit card information is deleted.

    Authorize.Net

    We take security VERY seriously. Don't settle for less!' answers['dysmu']="Not just no, but HECK NO! We strongly believe in your privacy and we really hate spam and wasteful advertisements. This really is one of our core values. We personally hate having our personal information given out to other companies, so we would never do this to you. Many companies have approached us about this, but we have denied them every time. Some greedy businesses believe this is just another way to make money off your customers. If something is not good for the customer, then we do NOT do it. We don't even spam our customers ourselves." answers['wysmu']="No! We hate spam more than you do and we would never do that to our awesome customers. At most we would send out an e-mail to interested customers once every 4 or 5 months when something really special is happening on our site. That would be the absolute max. So far in our history, we have only done this once.

    Some of our competitors will continue to e-mail you daily, weekly or monthly with advertisements that you do not want. Once you order from them, they pretty much "own" your e-mail address. Some may even sell your e-mail address to other companies so they can also spam you. We will NEVER sell or give out your private information no matter what! That is our promise to you." answers['wiypp']="We care about our visitors! That is why we NEVER sell any information to anybody... ever. Unlike most companies online, we will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information. Below is more information:

    Wheycheap.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Wheycheap.com.

    We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

    Our site uses cookies to keep track of your shopping cart.

    This site contains links to other sites. Wheycheap.com is not responsible for the privacy practices or the answers of such Web sites.

    Our site uses an order form for customers torequest information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

    We run contests on our site in which we ask visitors for contact information (like their email address). We may use contact data from our contests to send users information if they have won the contest. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

    Public Forums

    This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

    Security

    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. See our full security information in Is your server and shopping cart secure? above.

    Choice/Opt-Out

    Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

    This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

    1. You can send email to info@wheycheap.com

    Correct/Update

    This site gives users the following options for changing and modifying information previously provided.

    1. Email info@wheycheap.com

    Contacting the Web Site

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

    Ryan DeLuca
    Wheycheap.com
    2026 Silverstone Way
    Meridian, ID 83642
    Phone: 1-866-377-9001
    E-Mail: info@wheycheap.com" answers['wusmd']="Over the years we have researched many shipping methods. We have chosen the absolute best for our customers! We have also tried to give you, the customer, as much choice as possible.

    Remember, we have three shipping warehouses in order to get your products to you FAST and CHEAP! We have a shipping location in Boise, Idaho; Tallahassee, Florida; and Harrisburg, Pennsylvania so we can get your order to you much quicker than anybody else.

    Available USA Shipping Methods:

  • Priority 2-3 Days: This is the United States Postal Service Priority Mail option. Many shipments arrive in 2 days and they even deliver on Saturdays! With other shipping companies, they may say 3 days delivery time, but that almost never counts Saturdays, so the delivery time is usually much longer. There is basic delivery confirmation and tracking on most Priority packages. The USPS can deliver to APO/FPO addresses, PO Boxes and many places that other carriers can not reach.

  • FedEx Ground: This service has full tracking information, and will save you money when the items are very heavy. Depending on your location, this service will take 2 - 5 business days. Most packages arrive in only 2 - 3 days since we have warehouses on all sides of the USA.

  • Other: If you prefer a different carrier, please contact us by e-mail at info@wheycheap.com or phone at 1-866-377-9001 for info." answers['wayus']="

  • USPS Priority Mail 2 - 3 Days starting at $3.99! This shipment method only takes 2 - 3 days and even includes Saturdays! The rates for the USPS Priority Mail are based on the weight of the package. Depending on what is in your shopping basket, the rate will be different. To find out what the fee will be for your order, simply click ORDER next to the products you want to put in your shopping basket. On that first shopping basket page it will show you the full shipping rates. We don't hide the rates on the last checkout page!

  • FedEx Ground 2 - 5 Days with a flat rate of $5.99! This service takes between 2 - 5 days including Saturday for Home Delivery. Most shipments arrive in 2 - 3 days since we have three warehouses. FedEx Ground is the best option for heavy shipments, like large bottles of protein. (Note: Heavier shipments may be charged $9.99.)

  • Other: If you prefer a different carrier, please contact us by e-mail at service@wheycheap.com or phone at 1-866-236-8417 for info.

    • Remember, we have three shipping warehouses in order to get your products to you FAST and CHEAP! If you order from a site that is on the other side of the country from you, your shipment may take 7 - 14 days to get to you... or longer! We have shipping locations in Boise, Idaho, Tallahassee, Florida, and Harrisburg, Pennsylvania so we can get your order to you much quicker than anybody else.

    Don't be fooled by other sites that LOOK like they have great prices or shipping fees, only to find out that their overall price is much higher than us! Sometimes a site will give you "free shipping" but then charge you a handling fee or charge you a higher price for the product. Other sites will give you a low price for the product, but then charge you an outrageous shipping or handling fee. We do not play games with our customers!" answers['hldus']="We have three shipping warehouses in order to get your products to you FAST and CHEAP! If you order from a site that is on the other side of the country from you, your shipment may take 7 - 14 days to get to you... or longer! We have shipping locations in Boise, Idaho, Tallahassee, Florida, and Harrisburg Pennsylvania so we can get your order to you much quicker than anybody else.

    We strive to always ship your order out within 18 hours, usually much quicker. If you order before 5:15 p.m. Mountain Time, your order will most likely ship the SAME day! Our customers are constantly shocked by how fast we ship orders out. We understand that you want your products as fast as humanly possible. You will get an e-mail from us when your order ships and it will tell you which warehouse your order was shipped from.

    We have two popular USA shipping methods: USPS Priority Mail and FedEx Ground.

    Shipping Times:

  • USPS Priority 2-3 Days: This shipment method only takes 2 - 3 days in most cases and that even counts Saturdays! This service is not guranteed, but we have found that it is very reliable. A large percentage of the orders get there within 2 days! We even ship these out on Saturdays. We really have done everything possible to get your order to you as fast as we can.

  • FedEx Ground: This service takes between 2 - 5 business days (including Saturdays for Home Delivery), with most shipments arriving in 2 - 3 days since we have two warehouses, one on each side of the country.

  • Other: If you prefer a different carrier, please contact us by e-mail at info@wheycheap.com or phone at 1-866-377-9001 for info.
    • " answers['dysos']="Yes! Many people are surprised that we ship on Saturdays too. When most of our competitors are slacking off, we are busy making sure your shipment gets out as soon as we can. We process all orders that are submitted before 12:00 noon Mountain Time. US Postal Service packages are picked up by them around 1:30 p.m. FedEx may not pick up the package until Monday." answers['wibnw']="Yes! We will send you an e-mail as soon as your order ships. It will tell you where your products shipped from (either our Idaho or Florida warehouse) and it will give you other important information. If your order can not ship for some reason, you will be notified within 24 hours." answers['wigat']="It depends on which shipping method you choose. If you ordered by FedEx, you will get a tracking number by e-mail within 24 hours of the time that your order ships. If you ordered by USPS Priority Mail, you will not receive a tracking number by e-mail, but you will have a basic delivery confirmation and tracking number in case there is a problem. With Priority Mail, your order should be delivered within 2 - 3 days. If it is not there on time, you can e-mail us at info@wheycheap.com or call us at 1-866-377-9001 and we can track it from here.

    You can also view your tracking number by using our order status system which is online, if a tracking number is available." answers['dystp']="Yes, we can ship to PO boxes with no problem! You must choose the USPS Priority Mail shipping option though. FedEx does not deliver to PO boxes at this time.

    Be sure that your PO box address is on file with your credit card company if you pay by credit card, in order to make sure there are no delays in shipping.

    " answers['dysta']="Yes, we can ship to APO/FPO military addresses with no problem! We have shipped tens of thousands of orders to military addresses and many more every day. The shipping fees are the same as if you are shipping to the USA... not higher! You must choose the USPS Priority Mail shipping option though. FedEx does not deliver to APO/FPO addresses at this time.

    How To Ship To Your APO/FPO Address

      1. First of all, be sure to choose the USPS Priority Mail shipping option. You do not need to choose the more expensive international options, no matter where you are!

      2. Use the following format for filling out the address form:
      You do not need to enter in the actual city, state or country of where you are located. Enter APO or FPO for the city and AP or AE for the state.
      3. Be sure to submit your actual credit card billing address in the "billing address" section if the APO/FPO address is not on file with your credit card company. The APO/FPO address should go into the "shipping address"
    You will be surprised at how fast your shipment arrives! Of course, it may take longer 2 - 3 days if you are outside of the country, but it will still be there very quickly." answers['watts']="We have three shipping warehouses in order to better serve you! We have done this to lower the shipping costs and to get your packages to you much sooner. The three locations are:

    Most likely one of these locations is within two shipping days from where you live!" answers['wslwm']="We have three shipping warehouse in order to better serve you! We have done this to lower the shipping costs and to get your packages to you much sooner. One warehouse is in Boise, Idaho, one in Tallahassee, Florida, and one in Harrisburg, Pennsylvania. Depending on your location and our stock levels, your order will be shipped from the best one.

    How It Works:

    If your entire order can be filled from any warehouse, we will ship it from the one that will get there the quickest! Most of the time, but not always, this is the one that is physically closer to your address.

    If your order can only be filled from one warehouse, we will ship it from the that one, whether or not it is closer to you. We would rather ship your order today from our farther warehouse than wait for the stock to come back in at the closer warehouse. We do not charge you extra for this!

    In some instances, if your order can be filled partially from the closest warehouse with the rest shipped the same day from another warehouse, we will split the order. This insures that you at least get part of the order in the quickest time possible. Although this costs us more for shipping, we will not charge you more!

    If only part of your order is in stock in any warehouse, we will most likely ship the part that is in stock and backorder the rest, at no charge to you. Don't worry, we rarely have backorders.

    We spare no expense when it comes to making our customers happy!" answers['wwmos']="Our number one goal is to make sure you receive your package in as little time as possible! To do this, we make sure to ship your order out SUPER quick. We will e-mail you a shipping confirmation when your order ships.

    If everything is in stock and you order before 5:15 p.m. Mountain Time, we will ship your order out THE SAME DAY! If your order after this time, we will ship your order out the next morning.

    If part of your order is in stock, we will most likely ship part of your order out at the same schedule as above.

    If your order is on backorder, we will ship your order the day that your items come in. Don't worry, backorders are rare! If we do have a backorder, it is usually for only a few days at the most.

    We even ship orders out on Saturday until noon!" answers['ciren']="Yes! We understand how your circumstances may change or you may change your mind. As long as you return the item(s) within 90 days, unopened, and still in saleable condition, we can give you a full refund for the product(s) or exchange them for something different. Of course, we can not refund your shipping or return shipping fees.

    To Return An Item That Is Not Opened

    To return the item(s), simply send them in a carefully packed box to: Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like a refund (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.

    If you ordered the item more than 90 days ago, you can still return the products for a refund if they are in saleable condition, but we will charge a 25% re-stocking fee. We can take care of this for you!

    If you ordered more than 6 months ago, we can not accept returns.

    If you have any questions, simply e-mail us at service@wheycheap.com or call us at 1-866-377-9001 toll-free." answers['cireo']="If you have already opened, used, or partially used a product that you received from us, we can give you an in store credit towards new items in most cases. We can not refund you for opened products.

    You can return an opened product as long as you ordered it within the last 45 days. You must return the bottle back to us. We will then give you an in store credit minus the shipping or return shipping fees. We can not accept returns or exchanges on the items that you receive resulting from this return of an opened bottle.

    To Return An Item That Is Opened

    To return the item(s), simply send them in a carefully packed box to:

    Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like an in store credit (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.

    If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!

    If you ordered more than 6 months ago, we can not accept returns.

    If you have any questions, simply e-mail us at service@wheycheap.com or call us at 1-866-377-9001 toll-free." answers['iidng']="We have worked hard to create a site that will help you to make the best choices when it comes to product that work! If you believe the product that you purchased did not work for you, and you made sure to use the full bottle and follow the directions completely, we can sometimes allow you to return the product for an in store credit, minus the shipping.

    If you have already opened, used, or partially used a product that you received from us, we can give you an in store credit towards new items in most cases. We can not refund you for opened products.

    You can return an opened product as long as you ordered it within the last 45 days. You must return the bottle back to us. We will then give you an in store credit minus the shipping or return shipping fees. We can not accept returns or exchanges on the items that you receive resulting from this return of an opened bottle.

    To Return An Item That Is Opened

    To return the item(s), simply send them in a carefully packed box to:

    Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like an in store credit (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.

    If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!

    If you have any questions, simply e-mail us at info@wheycheap.com or call us at 1-866-377-9001 toll-free." answers['dycar']="It depends on the reason for the return and the amount of time that it takes you to return it. If the item is not opened, you can return it within 90 days and there will be no re-stocking fee. If the item is opened, you can return it for an exchange or in-store credit within 45 days with no re-stocking fees. If you return your item after these dates, you will be charged a small 25% re-stocking fee. We can not accept returns from orders that were placed over 6 months ago." answers['hldrt']=" Once we have confirmed that you are getting a refund, the refund will be processed within 24 hours! If you paid by credit card, it will take up to 3 business days to show up on your credit card account. If you paid by check or money order, the refund should arrive in the mail within 7 - 14 business days. We work hard to be sure that your refunds get to you as quick as possible!

    If you have any questions, simply e-mail us at info@wheycheap.com or call us at 1-866-377-9001 toll-free." function displayAnswer(question) { // alert ("test: " + answers[this.id]); var toys = $('toys'); // light flash to black text toys.set('class', 'black'); // fade the text out var fx2 = new Fx.Tween(toys, {duration: 400, link: 'chain'}); fx2.start('opacity', 1, 0); // change the question title $('answertitle').set('html', this.innerHTML); // wait for the effect to finish, then start the fade in function showToys.delay(600, this); } /** * display the faq answer */ function showToys() { var toys = $('toys'); toys.set('class', 'darkgrey'); toys.set('html', answers[this.id]); toys.fade(1); } function init() { // get each faq li var list = $(document.body).getElements('li.faq'); // loop over each one list.each(function (item, index){ //alert(item.get('id')); // set the effect linking style to cancel any currently running effect // when a new effect starts. This allows us to "forget" about the fade // to dark grey when we mouse out, and just fade directly to the backbground // grey var hili = new Fx.Tween(item, {duration: 500, link: 'cancel'}); item.addEvent('click', displayAnswer) // highlight the current row from yello, to a darker grey item.addEvent('mouseover', function() { hili.set('background-color', '#FFFF99'); hili.start('background-color', '#FFFF99', '#C0C0C0'); }); // cancel the current effect, and fade to the normal light grey on mouse out item.addEvent('mouseout', function() { hili.start('background-color', '#E0E0E0'); }); }); }